- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- UPS and USPS are our shipping carriers. Most orders will be shipped the same day as long as they’re received before 11AM PST. Shipping time, methods and costs vary depending on your location and the weight of the product.However shipping cost can be calculated on our website checkout page automatically if you add the product to the shopping cart.
- For some custom made and special order items, it may take more business days to be shipped, and buyer can check the real time order status by log in your online account and receive e-mail notifications.
- No orders will be processed and shipped during weekends and national holidays.